CAREER LEVEL: D1
Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
ABOUT OUR IT TEAM
It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.
ABOUT THE ROLE
The Transition Specialist will perform acceptance into services and transition activities to ensure that both application and infrastructure services are delivered in accordance with Service Level Agreements and business requirements and ensuring ultimately the delivery of IT Services to AZ customers.
They will help to ensure efficient, effective and thorough management of service introductions, service change or service enhancements, by coordinating their introduction into AstraZeneca’s live service environment, ensuring no disruption to the business or ongoing service delivery. They will also play a key role in feeding into improvements to existing services, working closely with the cross-functional IT Service Managers or IT Application Leads and be responsible for service design and service acceptance activities.
Service Transition Management
Works on a portfolio of projects and manages them towards acceptance into service and transition.
Works closely with the Service Design & Transition Managers
Works closely with IT Service Management community across all IT functions as well as directly with business system owners.
Accountable on projects for the acceptance to service process assuring compliance is maintained with the guidelines that regulate the AstraZeneca business, e.g SoX, Privacy, and GxP.
Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management, ensuring that they are are implemented and effective
Infrastructure Transition Management
Providing end to end ownership of service acceptance to BAU for servers/Network assets/backup storage devices/Databases & File systems
Working across ETS teams to coordinate decommission of Servers/Databases/Network Devices along with the IT Service Retirement Team
Ensuring the maintenance of the CMDB for Infrastructure CIs identified through service acceptance or Decommissioning.
Key responsibilities
Responsible for owning and ensuring execution of the Acceptance into Service end-to-end process activities with a key focus on supportability, affordability and the overall customer effectiveness.
Responsible for monthly performance management reporting and roadmap of forward projects.
Responsible for ensuring we work with both internal teams and external suppliers/partners to deliver Acceptance of Service (ATS) to agreed Service Levels and/or associated KPIs.
Responsible for Service Design Assessment (SDA) activity from receiving support organisations or operational teams and provides guidance on service component reuse opportunities for assigned projects.
Responsible for ensuring effective and timely service introduction and/or change, by coordinating the implementation of new or changed services into the operational environment whilst ensuring no disruption to business process, productivity or existing service delivery.
Responsible for ensuring that requirements are agreed for the ongoing support model and maintenance of changed or new services being introduced.
Responsible for ensuring key stakeholders are appraised of any associated risks and gaps are minimised but clearly understood by all stakeholders before acceptance into service.
Ensures adequate Knowledge Articles in the IT KMDB to support the service model at all levels including Self-Service, Service Desk and Technical Support. Additionally, ensures that the Request Process is part of the Acceptance to Service ensuring repeatable requests are documented, built and ready for go-live into Operational environment for agreed new or enhanced services.
Responsible to ensure Infrastructure Service Acceptance is performed inline with the process and working with the Infrastructure Teams to monitor associated CMDB updates.
Responsible to coordinate with the IT Service Retirement team and Infrastructure teams to raise Change Requests and manage the decommissioning process in a timely manner ensuring all CMDB updates are completed successfully.
Works closely with the appropriate Customer Best Practice roles to ensure any known ways of working, best practice or workaround are accurately recorded and shared with the business community for agreed new or enhanced services.
Engage in a business partnering fashion with appropriate stakeholders – for example BTG, local IT as appropriate.
Education, Qualification and Experience:
Experience leading change and projects within a customer facing environment.
Successful experience with Service Introduction processes.
Experience of Service Management and associated service provision and operational support.
Working knowledge of project management and change management processes.
Working knowledge of Knowledge, Incident and Request management processes.
Strong stakeholder management, communication and relationship building skills to a senior level.
Strong experience of application of policies, procedures, guidelines and risk management assessment within regulatory / governance environment.
Proven ability to work effectively in a matrix organization.
Relevant expertise of at least three of:
Project Management
Business Relationship Management
Business Analysis
IT Service Management
IT Service Delivery Management
Plus basic experience of IT architecture or systems engineering or service delivery
Desirable:
Business Administration / Information Service Degree
ITIL training / service management accreditation
Technical skills, awareness and experience
Skills & Capabilities
A self-starter with high levels of drive, energy, resilience and a willingness to take the initiative and be helpful.
Ability to manage competing priorities effectively and make decisions in pressure situations.
Ability to work well in and across diverse, global teams and proven ability to influence others to achieve positive outcomes.
Working knowledge of project management and change management processes.
Excellent written and verbal skills, fluent English.
Working knowledge of Knowledge, Incident and Request management processes.
Desirable:
Project delivery and business analysis background or experience
Influencing and Innovation skills experience
Excellent communication skills and facilitation skills with the ability to work with others to achieve objectives.
Advantageous if fluent in another language.
WHY JOIN US ?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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