Group Name: IT Security & Enterprise Architecture
Grade: T4A
Location: India
Reports to: Security Operations Manager
Background
This position sits within the Security Operations Team, part of the IT Security & Enterprise Architecture function. Security Operations is a multi-disciplinary team to support the different products and services provided by the Security function.
This team is designed to be an operational team, bridging the gap between Service Delivery and Security Services.
Job Details
Purpose of the Role:
The Security Operations Engineer position is a hands-on role providing a broad range of support services across the Security product set. Working within the Team, you will provide support through proactive monitoring of our services, responding to alerts received via our monitoring systems, resolving incidents assigned to our queues, implementing customer requests, delivering on projects tasks, threat hunting and investigations, cloud management and system configuration.
While working as a part of the security operations team, this offered role plays a pivotal part of protecting the organization from IT vulnerabilities.
This role would suit an individual who is looking to gain experience within a 3rd line support environment and a career in Security. We are looking for someone who has experience troubleshooting issues within a large organization. The successful candidate will be dynamic, analytical and be able to come up with smart solutions. We are looking for a real problem solver.
Key Deliverables/Responsibilities
Day 1 Activities:
Executing asset discovery scans
Executing vulnerability scans or assessments
Maintaining the vulnerability scanner, including:
Configuring new scan targets
Reconciling scan targets against the Configuration Management Database (CMDB)
Configuring scan credentials
Scheduling scans
Resolving issues with scans, scanner, scan engines or credentials.
Managing updates to the scanner
In time, progress to cover the following future responsibilities:
Analyzing vulnerability scan results.
Co-ordinating vulnerability remediation, raising and tracking tickets
Assisting others in IT to understand IT Vulnerability detail and remediation.
Creates and documents processes for managing vulnerability detection and remediation.
Production of management reports
Investigation of false positive or negative findings.
Responding to alerts and incidents, including root cause analysis for a “Fix Once” approach
Management and completion of catalogue requests and project tasks assigned to the team
Monitoring and reacting to alerts/security events from the monitoring systems
Working to ensure security in our managed IT Services
Collaborate with the Security towers, and other IT functions, for problem resolution
Experience Required (Essential)
Good knowledge of Rapid7 Nexpose and InsightVM
Good Microsoft Excel skills used to analyze vulnerability information
Proactive work attitude, ability to work independently while still acting as part of a team
Problem solving, a desire to maintain a “Fix Once” approach
Experience with designing and writing troubleshooting guides (Knowledge base articles) for support teams
Proven analytical and creative problem-solving abilities
Great communicator, ability to convey technical information in a non-technical way
Capable of providing support and training to upskill team members and support teams
Experience Required (Desirable)
A keen interest in IT Security with an appetite to learn
A highly organized and detailed approach to tasks
An analytical approach to problem solving
Confident use of IT systems.
An excellent working knowledge of ServiceNow
Able to discreetly handle confidential information
Knowledge of Windows Server administration
Behavioral Competencies
Strong customer services orientation
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, priorities and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies
We expect our employees to commit to our values:
Safety, Integrity, Collaboration, Innovation
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