Atkins Looking for Team Lead – IT Infrastructure Operations(Wintel, VMware, Citrix) at Gurgaon, Haryana Full Time

Atkins, a member of SNC Lavalin Organization, is one of the world’s leading consultancies operating in the built and natural environment. You might know us for the great work we do across our wide variety of projects. We’re proud to say it’s thanks to our people’s diversity of thought, expertise and knowledge. We offer unparalleled opportunities for talented individuals in search of a rewarding career both in India and around the world. And when you join us, you’ll be a part of this genuinely collaborative environment, where everyone’s voice is valued and treated equally.

Read more about how you can thrive with us.

We are looking for Team Lead – IT Infrastructure Operations to join our team. This role will be based at our Atkins office in Gurgaon and Bangalore, IN.

Under the direction of the Operations Manager this role will lead the Infrastructure Operations team. You will be responsible for implementing and managing all aspects of infrastructure monitoring, incident response and management. Will be responsible for determining and managing the team KPI’s, incident response SLA’s, alert hygiene, and performing incident root cause analysis. This is a hands-on Senior technical role and at busy times you will be required to assist with the team’s workload.

We are looking for a confident team lead with proven experience in managing and delivering services to a global business within agreed SLA’s and budgets. The Infrastructure Operations Lead will require excellent stakeholder management skills and be able to communicate effectively with all levels of the organisation.

How will you contribute to the team?

Summary

The IT Infrastructure Operations Manager will be responsible for managing and overseeing the IT infrastructure operations within the organization. He/she is expected to have proven experience in managing, delivering IT Infrastructure services to a global business within agreed SLAs, and budgets. And must have excellent stakeholder management skills and be able to communicate effectively with all levels of the organisation.

High level responsibilities

Manage a skilled operations team spread across the globe

Plan team members’ shifts and on call support for each technology team

On an ongoing basis, drive compliance to SLAs, KPIs, servers patching, operational processes etc.

Put governance processes and controls in place and ensure compliance

Identify, own, track and mitigate risks that could potentially impact IT services, compliance etc.

Ensure compliance to IT Infrastructure daily health checks and reporting

Identify, own, track and execute service improvement action items including automation that could make people more efficient, make Infra more stable, reduce incidents, improve compliance, reduce risks etc.

Resolve day to day operational issues faced by the team

Support teams in prioritizing work (operations & project work etc.)

Join major incident / outage bridge calls and drive teams to restore IT services asap during local business hours extendable by couple of hours before and after local business hours. This may be occasionally required on weekends and public holidays too.

Be available on-call as per the roster on a rotational basis to resolve P1 / P2 outages

People and Infrastructure capacity management

Analyse the teams’ workload and drive efficiencies

Document operational processes and/or enhance existing processes

People skill development and performance management

Motivate, develop, and mentor team members in a dynamically changing environment

20% hands-on production support technical tasks must be handled

Publish monthly operations performance report

The above is not a comprehensive list of responsibilities and may be added / modified / dropped based on the business requirements from time to time.

Please note that when applying for this role, we will require you to submit a short statement on why you should be considered for this role.

Experience must include:
At least 12-18 years of work experience in IT Infrastructure support including as a individual contributor, lead, and in operations management roles

At least 8 years of proven hands-on technical experience in delivering and supporting Windows, VMWare Server infrastructure (2008/2012/2016/2019) and 2-3 years on Citrix

At least 4 years hands-on technical experience in supporting at least 2000+ server environment

At least 4 years’ experience in leading IT infrastructure support team of at least 7 FTEs including as a direct people manager

At least 5 years’ experience working in ITIL aligned Service Delivery organizations

Proven experience of delivering infrastructure process efficiencies and improvements

Proven high proficiency of operational data centre management on a global level

Designing and writing support processes, working, and reporting on Service Level Agreements (SLAs)

At least 5 years’ experience in working with global teams

Managing and monitoring server hardware

Driving major incident / outage bridge calls and resolution

Performing outage incidents root cause analysis and implementing preventive actions

Experience in IT Infra capacity management

Proven experience in stakeholder management

Skills required:
Operations management

Operational Excellence

IT Service Management

Collaboration and Problem solving

Adapting, Embracing, and driving change

Team building, People development & management

Operations performance reporting and presentation

Stakeholder management

Excellent written and verbal communications skills

Educational Qualification:
Bachelor’s degree in IT or Computer Science

What we offer at Atkins?

At Atkins, you will enjoy a robust rewards package which includes:

Opportunity to work on various projects of various sizes.

Competitive salary.

Group Insurance.

Employee Assistance Program (EAP).

Learning and development programs, training, career opportunities.

Why work for Atkins?

Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the globe for more than 50 years. Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Check out some of our recent, most exciting projects.

Additional Information:
Atkins is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Atkins cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Note to staffing and direct hire agencies:
In the event a recruiter or agency who are not on our preferred supplier list submits a resume/candidate to anyone in the company, SNC-Lavalin family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.snclavalin.com/recruitment-agencies

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