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The Role
As Team Leader – Product Management your mission is to lead from the front, Technical Support Group (TSG) team of GECIA to deliver & participate in providing technical support with engineering point of view while Improving Processes and driving the solution-centric approach of GECIA teams. You shall achieve this, by developing the competence of the team and by reorienting the team energy towards Process Innovation, On-time Delivery & First Time Right Approach.
As Team Leader you need to plan and monitor project execution and resolve escalated issues both internally and externally with the objective of delivering projects within the estimated time, cost, and quality standards within the limits of GECIA’s structure, processes, and guidelines.
About Team
Technical Support Group (TSG) team within GECIA focus on providing technical support and containment action. For example, & not limited to:
To assist solving field issues via Call DB
To solve production and quality issues e.g., IAT call DB, PAD PR report, Kaizen, TQM etc.
To handle warranty issues and find root cause
To assist in retrofit design solutions
To assist product compliance and certification
To conduct component testing and validation
To assist small Rental projects
Tracking clear Key Performance Indicators (KPI).
Key Responsibilities
Customer Focus
Timely execution of the Product Processes of all Business Areas.
Create & maintain various Dashboards, KPI to Control, Monitor & Improve the Quality, Delivery, and the cost parameters.
Ensure GECIA’s contribution to improve Product Life Cycle Management process
Ensure dedicated resources / team availability for the customers
Ensure communication at Internal / External Customer meetings and demonstrate GECIA’s contribution to Product Processes
Obtaining customer approvals where necessary
People Focus
Create and develop subject matter experts in various domains, who in turn can establish GECIA firmly as competence center.
Develop the teams based on the Skills & Competence matrix,
Create the Team spirit towards Driving Customer Success & Improving Business Results
Instill “CAN DO; WILL DO” attitude in the team
Help Team members identify their purpose
Technology Focus
Drive the innovation culture in the team to nurture innovative ideas and focus improvements on the product processes.
Process Focus
Create, Develop & maintain the Knowledge management Portals, Databases, etc. to document the knowledge about Product, Process, People & Tool.
Continuous Process improvement using Automation, Standardization, Innovation, Digitalization, Efficiency Improvement Projects etc.
Operational Excellence
Create, Develop & Maintain a Resource Planning Mechanism to deliver optimum resource utilization
Ensure the Costs per hour remains as targeted by the Group Management
First time right is very important KPI for this role
Fully understand & adapt to Activity based costing, to allow optimum mix of GECIA resources & Partner Resources
Bring Transparency in resource Planning to indicate the Resource Occupancy on different Processes, Projects and identify potential bottlenecks.
Define different automation projects to automate repeated processes & to improve the quality
What you can expect from us?
An excellent culture
Ample opportunities for professional development
New challenges and opportunities to learn every day
A culture known for respectful interaction, ethical behavior and integrity
Drive your Career, Explore Opportunities, Realize your Passion
Have multiple interactions with different stakeholders internally and externally
Potential to see your ideas realized and to make an impact on interesting projects
Plenty of opportunities to grow and develop
A Pivotal Role with large group of people management
What we expect of you?
Experience Requirement:
7-8 years of experience in Mechanical / Equivalent Engineering/Design domain.
People Management experience of handling large reporting team is must.
Experience with operational issues.
First-hand experience of working on Product Processes is essential.
Knowledge Requirement:
Expertise in Product Life Cycle Management, Engineering Change Management & Product Sustenance Engineering, Technical support.
Good knowledge of different CAD software
Good knowledge of PLM & PDM tools (e.g., BPCS, Enovia, Windchill, SAP etc.)
Good knowledge of Business processes and applications
Knowledge of Atlas Copco products would be an added advantage.
Knowledge of Six Sigma, 5S, 8D problem Solving, VA VE, Lean Design, Design Thinking etc. would be an added advantage.
Expected Skills:
People Management Skills.
Dynamic, Result Oriented, Customer focused.
Excellent Planning Skills
Flair for Automation tools like Robotic Process Automation (RPA), CAD automation etc.
Basic knowledge of advance digital tools – Artificial Intelligence (AI), Data Analytics (DA) etc.
Ability to manage the team as per new talent framework
Personality requirements:
You are process oriented person
You have absolute clarity for the role which you are applying.
You have big picture vision for this role.
You are passionate for this role.
You have excellent communication skills.
You are entrepreneurial and are open to different cultures.
You are very customer focused, enthusiastic, and professional.
You can work under extreme time pressure to respect deadlines.
You can integrate smoothly into the existing team and stimulate the knowledge sharing between your colleagues.
You are also able to collaborate easily with colleagues in the engineering departments from other divisions and product companies.
You also maintain good relations with third parties.
City
Pune
Last Day to Apply
21/02/2023
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.