Atlassian Looking for Junior Technical Support Analyst – On-Site at Bengaluru, Karnataka Full Time

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

If you love learning new systems and technologies, striving for continuous improvement and

live and breathe customer service, then Atlassian has a superb opportunity for you. As a

Junior On-Site Technical Support Analyst in our Workplace Technology team, you will work

as part of a global team with the goal of delivering world-class technology and exceptional

customer service to Atlassian’s everywhere. This particular role would require you to be

onsite in our Bengaluru office at Embassy GolfLinks during normal working hours (9AM – 5PM) to support Atlassians,

maintain/support meeting rooms, provide event support and technologies that Atlassians

use on a daily basis.

More about you

We love people with a healthy balance of technical ability and a passion for customer

service. You research and play with new technologies in your spare time, and you know how

to translate complex technical ideas for non-technical people. You don’t take things at face

value because ‘that’s the way they are done’, but rather seek to understand the reasons and

then take steps to improve. You are tenacious in pursuit of understanding, getting to the

bottom of an issue to prevent it from recurring, and helping the team by documenting your

journey and successes.

Your background

2 to 4 years of experience in supporting and troubleshooting MacOS both in person and remote

Experienced in AV room troubleshooting (VC and collaboration Technologies such as Zoom Rooms

& digital signage)

Experienced in providing AV tech prep & support for events onsite

Some familiarity with collaboration tools (Slack, G-Suite, Mural, etc)

Epic customer service skills, love of helping people and an appetite to learn

Good to have skills

Experience supporting Windows 10

Knowledge of Microsoft MDT / Imaging / SOE’s

Familiarity with various MDM solutions

Experience working with a globally distributed team

Your future team:
Workplace Technology are an intelligent, dynamic, collaborative and social team. We aren’t

afraid to try new things, and be the change to positively impact Atlassian. We readily share

knowledge and experience and there are many opportunities to learn and grow here. While

we work primarily in supporting Atlassians, there is flexibility in work practice, and frequent

major projects to keep us on our toes and build deeper technical skills. We provide support

for the entire organization regardless of where they choose to work from, from our (very

casual) exec level on down. We are experienced communicators, and have created a world-

class self-service onboarding experience to bring new starters up to speed with technology

on their first day, and are highly available for support in their first few weeks. Most of all, we

love to see our fellow staff at Atlassian getting the most out of technology; whether that

means solving and fixing a problem, or rolling out a new tool to make work easier.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.