Introduction:
Atmantan is a one-of-a-kind luxury wellness centre committed to improving the health of guests by managing/treating their chronic ailments. Using our unique Integrated philosophy, We have transformed the lives of 1000s of our guests. Nestled in the lap of the majestic Sahyadri Range of the Western Ghats, Atmantan is spread over 40 luxuriant acres in a valley overlooking the picturesque Mulshi lake.
Atmantan has been the winner of many National and International awards over the past 7 years and all this is a testament to the result oriented programmes that we offer. Our guests come to us for a variety of programmes and the most popular ones are:
1) Diabetes
2) Hypothyroid
3) IBS
4) PCOS
5) Arthritis
6) Auto Immune conditions – Graves Disease, Hashimoto’s Disease, RA
7) Obesity Management
8) Gut Cleanse
9) Rehab/Injury Management
10) Emotional Healing
What is the role of IT Manager ?
As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computernetworks, and telephony systems throughout the resort.
Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardwareand software support. Also maintains inventoryof all hardware products and software licenses, and reviews maintenance agreements.
IT / Systems Manager Duties and Responsibilities:
A warm personality, attentive and smartly presentable.
Committed to delivering high levels of customer service.
Responds courteously and efficiently to queries and problems from guestsand system users.
Ensures cleanliness of all data equipment and computer rooms.
He / She must be a self-starter, alert, energetic, responsible and flexible.
Responsible for smooth functioning and co-ordination of vendorsfor Guest Internet, Property Management Systems- PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
Ability to troubleshoot hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Should be capable of doing Root Cause Analysison a problem.
Must know the Network fundamentals, general network setup and device configuration.
Good knowledge of server hardware, Disk storage technology, I/O devices.
Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
Background in highly available systems and image capture/management systems.
Extensive knowledge on Active Directory, Management and Implementations.
Prepare & Implement Preventive MaintenanceSchedulefor all IT hardware & Software.
Manage leadership in the establishment of project scope, technical strategy , cost, budgetand staff support requirements with new IT initiatives.
Prepare Policy & Procedures for the IT Department and for the user department.
Managing Disaster Recovery Process and ensuring regular daily backup is taken.
Anti virus setup and day to day support.
Able to plan, assign and take the report from the IT team.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
Ensure that policies and procedure relating to PCI compliance are updated.
Maintains a system error / progress log bookand deals with reported problems.
Responsible to ensure that IT Auditpoints are implemented as per relevant Standard operating Procedures.
Monitors and maintains proper inventory of hardware and software license.
Is aware of IT SecurityPolicies and ensures implementation through regular staff training.
Keep updated with latest hotel technology and security riskson a regular basis.
Able to perform other IT or Systems related task assigned by the management.
Prerequisites:
Education:
Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Experience with these Hospitalityrelated applications and or systems (PMS, POS, Key card, PBX, Voice mail).
Experience:
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.
Job Type: Full-time
Salary: ₹60,000.00 – ₹80,000.00 per month
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Experience:
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