Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Consultant

Atos Global It Solutions And Services Private Limited Hiring For Genesys Consultant at Bengaluru / Bangalore ,  Full Time

Job Title/Job Designation: IVR Telephony Support Analyst

SO/Demand ID: 767268

Grade: GCM 4

Vertical: Manufacturing

Project Name: Philips A3S

Shift Timings :24*7 support

Job Description or Position Summary
-Responsible as support team to manage the Genesys One Contact platform on cloud.
-Support Analyst should be able differentiate the issue of the product or underlying infrastructure or a local issue and accordingly provide timely solution as per SLA
-Technology used : SIP for call routing, Genesys for IVR system which is deployed on cloud
-Knowledge of SBC, media server, gateways , regional data centers and understanding of EPABX
-ITIL process knowledge
-Customer facing experience

Preferred Competencies or Behavioral aspects
-Customer Communication written and verbal
-Problem solving, Quick response and resolution attitude

Job Overview

  • Date Posted:
  • Job Title: Atos Global It Solutions And Services Private Limited Hiring For Genesys Consultant at Bengaluru / Bangalore , 
Apply for job

Apply For This Job

  • Send Application
  • Apply with Resume
Upload your CV/resume or any other relevant file. Max. file size: 128 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.