Atos Global It Solutions And Services Private Limited Hiring For Voice Engineer at Pune Full Time

Primary Responsibilities:
This individual will be responsible for the support of all telecommunication platforms Avaya and Cisco in a specific geographic region. Duties and Function (Include but are not limited to the following):
Design, implement, support, and maintain architectural integrity of contact center technologies, such as ACD call flows, routing, and menus; IVRs; PBX and adjunct system hardware and software; and general voice infrastructure (media gateways, trunks/circuits, cable plant, etc.)
Provide system administration associated with simple and complex MACs (Moves, Adds, Changes).
Engage vendor support to assist in resolving complex system problems and hardware faults
Work closely with data networking staff to identify and remedy design and performance problems in the data network, which negatively impact voice quality, call routing, and general functionality of the voice systems.
Perform early stages of a project development life cycle (i.e., pre-project definitions, feasibility and general systems design functions) under limited guidance from senior engineering or management personnel on an as needed basis.
Ensure contact center technology is operational during facility expansion or new facility development.
Ensure all systems incorporate mechanisms and procedures to minimize downtime and losses, and optimize coverage in the event of disaster or emergencies with normal operations.
Perform enhancements and upgrades and apply patches as necessary to maintain the most efficient and effective technical environment possible within their area.
Review business requirements with users on a periodic basis in order to clarify issues and obtain user acceptance. Prepare and document detailed specifications.
Develop alternatives and recommendations for proposed solutions for company business problems which are simple to moderately complex.
Work concurrently on multiple projects. Maintain flexibility to perform multiple tasks effectively for all areas of specialization on a dynamic basis.
Audit own performance and recommend own objectives and standards of performance.
Maintain knowledge of and comply with the IT department’s standards, policies, and practices concerning quality assurance, data security, and disaster recovery.
Participate in an on-call rotation and provide out-of-hours support as needed.
Perform system maintenance on supported platforms. (i.e., backups, firmware upgrades, monitor alarms.
Monitor system capacities and provide capacity planning recommendations.

Qualifications: 5 to6 years of relevant experience on Cisco Voice and 2 to 3 years hands on with Avaya Voice platforms.