With its well established innovative strength and industry-leading global TechCenter network, MKS delivers pioneering solutions through its Atotech brand – combined with unparalleled on-site support for customers worldwide. For more information about Atotech, please visit us at atotech.com
Purpose
The Global IT Service Desk professional acts as a first point of contact and provides first level support for workstation and global application related IT services.
Key Responsibilities
Ability to analyse incoming incidents, service requests and provide support. Close the issues with appropriate methods, in line with predefined processes.
Take ownership manage the all related incidents to closure; involving other teams and support as required.
Actively manage the open incidents in the Service Desk Support queue and ensure detailed updates, follow-up, resolution and closure.
Configuring and troubleshooting skills of MS related applications like Outlook, Teams etc.
Knowledge of popular operating systems, software applications, and remote connection systems.
Providing remote technical support over the phone or screen sharing.
Troubleshooting networking and connection issues.
Education, Experience & Skills
Graduate in any discipline; BTech/BCA/BE (Preferred)
0 to 3 years of experience in Service desk/desktop Team.
Knowledge of Windows 10, MS Office Suite (Word, Excel, Outlook etc.)
Experience in any ITSM tool like service now etc. (preferred)
Experience in troubleshooting Desktop related Issues, Antivirus, Email, system performance related issues. (preferred)
English communication and conversation skills (Verbal and Written)
Customer handling skill and Multitasking ability
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