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Technical Support
Atria Convergence Technologies Limited Hiring For Technical Help Desk – Voice Proces at Chennai Full Time
Role Description
To provide customer satisfaction on every call
To ensure closure of the ticket within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational offs & rotational Shifts
To resolves product or service problems by clarifying the customer’s complaint
To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation
To provide customer satisfaction on every call
To ensure closure of the ticket within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational offs & rotational Shifts
To resolves product or service problems by clarifying the customer’s complaint
To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation
Key Result Area
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.
Recruitment Specifications
Education
Diploma in EEE, ECE or CSE
Work Experience
Minimum of 0 3 Years of work experience
Experience in customer service or call center background preferred
Experience in handling technical calls will be preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like English, Tamil, Kannada, Telegu, Hindi will be an added advantage.
Contact Person – Diksha
Walkin Date : 18/04/2022 – 23/04/2022
Interview Timing : 10:30am – 1pm
Walkin Venue :Atria Convergence Technologies Limited
TVH Belicia Towers, 10th Floor, Tower 1, Block No.94,
MRC Nagar, Chennai,
Tamil Nadu 600028
