Job Description:
This position is responsible for providing 24×7 network operations surveillance and fault management support for AT&T’s IP Server networks and Business Service Application Platforms.
These networks provide IP-based services, such as DNS, DHCP, Radius, LDAP, and Web Applications to broadband customers in the consumer and enterprise markets.
Responsibilities include, but are not limited to, the remote monitoring, troubleshooting, and maintenance of UNIX/LINUX servers (Bare Metal and Virtual Machines), operating systems, database servers, storage arrays and networking devices to maintain 99.9%+ uptime in an active production environment.
Must have the ability to quickly respond to system alarms, troubleshoot, and isolate complex, potentially service impacting conditions that require a broad and in-depth level of technical knowledge.
The ability to partner with peers and technical support organizations to manage the services, develop technical solutions, and restore services are a requirement of this position.
Must be able to manage multiple simultaneous troubles including paging out, setting up and managing bridges, and updating management.
Needs to be a team player and be able to work independently.
Since this is a 24×7 operations, candidate must be willing to work all shifts, weekends, and holidays as needed.
Shift work may be rotational or assigned for 3+ months at a time.
Team members are in Czech Republic, India, Texas, and the United States.
Requirements:
Unix skills via command line is required, no exceptions.
Minimum of 2-5 years experience troubleshooting complex issues in an operations environment which may include UNIX/LINUX (Bare Metal and Virtual Machines) servers, operating systems (Oracle (Solaris), HP, LINUX), applications, and IP networking troubles.
Clear understanding of DNS troubleshooting and record provisioning.
Must have strong organizational skills, ability to multitask, and strong interpersonal skills.
Willingness to own issues until problems are resolved.
Strong written and oral communication skills in English
Minimum of associates degree or equivalent experience
Technical Certifications desired.
Working Hours:
3 shift pattern, including night and weekend
Weekly Hours:
40
Time Type:
Regular
Location:
Bangalore, Karnataka, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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