AT&T Cybersecurity Hiring For Specialist Technicial Support at Bengaluru / Bangalore Full Time

Lead for First responders supporting AT&T Enterprise Network Operations.
Expertise in Performing network triage
Managing the process of Service restoral and break/fix functions Scope includes – Analyze and escalate
Prioritizing and analyzing the events in the network
Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
Responsible for all Customer Call receipt
Call receipt (first point of contact for Customers for problem recording)
Customer verification
Call problem validation and documentation
Initial technical problem analysis during Live Call handling
Ensure Pro-active network monitoring
Customer Alarm Tracking System alert monitoring and trouble ticket generation
Problem diagnostics
Initial Customer call
Ticket Management
Status customer on a regular basis
Work with internal support groups and recommend diagnostic tests based on degree of service impairment
Access provider management and associated escalations
Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalizing and testing plans.
Escalate ticket according to process based on the established intervals.
Technical Skills: –
Excellent troubleshooting experience LAN/WAN/Data Centers/Wireless
Sound exposure to WIFI technologies for handling AP’s (access point)
Experience in Foundry Routers/Switches Allied Telesyn Routers
Network troubleshooting/engineering experience
Strong Knowledge Cisco Routers/Switches
Exposure to WIFI technologies
Excellent Knowledge on MPLS and Load Balancers
Experience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)
Knowledge on Firewalls (Checkpoint)
Experience in ATM and VOIP
Cisco Data Center L2/L3 Technologies
Configure & Troubleshoot Complex Layer 2 Technologies like VPC, fabric path, STP
Configure & Troubleshoot Data Center Layer 2 overlays for example OTV, EVPN
Configure & Troubleshoot Network management protocols for example PTP, NTP, DNS, DHCP
Configure & Troubleshoot Traffic management for example queuing, policing, shaping
Knowledge about layer 2 security features for example port security, MACsec, ACL, private VLAN

Knowledge about Firewalls
o Juniper Net Screen
Expert Knowledge of Nexus 5K, 7K, 9K
Professional Skills: –
Excellent communication skills (verbal & written, technical & interpersonal)
Independent, self-driven, and highly customer-focused
Excellent problem-solving skills
Professionalism always
Excellent team handling skills
Very good Problem-Solving skills
Excellent time management skills
Highly skilled in the use of PC systems and applications
Ability to work well under pressure, set priorities, and make well-considered decisions
Drive, enthusiasm, initiative, commitment and self-motivation
Resourcefulness and flexibility
Ability to work well in a team
Working hours:
7X24 hours Shift Rotation 5 days working, 2 days off.