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Software Developer
AT&T Looking for Specialist – Work Center Tech Support (Infoblox / DDI) at Bengaluru, Karnataka Full Time
Provides Tier 3 DDI (DNS, DHCP and IP services) support for Multiple enterprise customers that include Service Assurance, Delivery and Project activities.
This position involves technical troubleshooting & Implementation of changes in the complex network environment using Infoblox and Bind platform.
Designing, configuring, and supporting the DNS, DHCP & IPAM needs of enterprise customers. Install/Decom/Modify DDI elements remotely and in compliance with ATT standards, as part of Service requests, Change requests or Complex change/Projects requirements.
Implementation of changes related to DNS, DHCP and IP addressing based on the business requirements & Resolution of incidents
Coordinate with field support engineers and Project Managers to plan and execute complex multi phased changes to the customer network.
Interface with the customer architects, Project managers, vendors & other engineering team and account team members on Project deployments.
Prioritise and engage on multiple projects based on Urgency. Can be assigned to multiple complex accounts encompassing a wide range of technical feature sets.
Should be flexible to work in 24*7 rotational shifts.
Solid understanding of Incident and Change Management Process.
Excellent organisational, communication, analytical and interpersonal skills
This position involves technical troubleshooting & Implementation of changes in the complex network environment using Infoblox and Bind platform.
Designing, configuring, and supporting the DNS, DHCP & IPAM needs of enterprise customers. Install/Decom/Modify DDI elements remotely and in compliance with ATT standards, as part of Service requests, Change requests or Complex change/Projects requirements.
Implementation of changes related to DNS, DHCP and IP addressing based on the business requirements & Resolution of incidents
Coordinate with field support engineers and Project Managers to plan and execute complex multi phased changes to the customer network.
Interface with the customer architects, Project managers, vendors & other engineering team and account team members on Project deployments.
Prioritise and engage on multiple projects based on Urgency. Can be assigned to multiple complex accounts encompassing a wide range of technical feature sets.
Should be flexible to work in 24*7 rotational shifts.
Solid understanding of Incident and Change Management Process.
Excellent organisational, communication, analytical and interpersonal skills
- 5 to 8 years of DDI administration, Networking background and TCP/IP
- Good knowledge of IP Networking.
- Experience Infoblox, QIP and Bind platform applications.
- Windows, Linux based DNS, DHCP administration.
- IPV4 and IPV6 subnetting, DNS Anycast.
- Proven track record of delivering quality work and excellent communication skills
- Ability to manage multiple priorities effectively and on a consistent basis.
Advantageous Attributes : Infoblox Certification
