AudioCodes Limited Looking for India – Help Desk Tech Support at India Full Time

AudioCodes is looking for a helpdesk tech support! Scope of work includes customer and end-user support, network troubleshooting, ongoing resolution of IT issues while demonstrating emotional intelligence to deliver a delightful customer experience.

2+ years of experience delivering hands-on technical support in a helpdesk environment

Service oriented able to address customer pains while suggesting alternative solutions when appropriate

In-depth knowledge of workstation hardware, laptops, and peripherals

Able to identify, repair, replace and reinstall new components

Familiar with standard anti-virus solutions

Able to identify and address both software and hardware issues

Independent, responsible worker, able to plan and execute day to day tasks, service, and support

Global employment experience – big advantage

Certified PC technician – advantage

Microsoft certification – advantage

Team player and a fast learner

High level of English