AudioCodes is looking for a helpdesk tech support! Scope of work includes customer and end-user support, network troubleshooting, ongoing resolution of IT issues while demonstrating emotional intelligence to deliver a delightful customer experience.
2+ years of experience delivering hands-on technical support in a helpdesk environment
Service oriented able to address customer pains while suggesting alternative solutions when appropriate
In-depth knowledge of workstation hardware, laptops, and peripherals
Able to identify, repair, replace and reinstall new components
Familiar with standard anti-virus solutions
Able to identify and address both software and hardware issues
Independent, responsible worker, able to plan and execute day to day tasks, service, and support
Global employment experience – big advantage
Certified PC technician – advantage
Microsoft certification – advantage
Team player and a fast learner
High level of English
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