Aura Smart Looking for Technical Support Engineer at Bengaluru, Karnataka Full Time

We are looking for a Technical Support Engineer with strong Linux skills who possesses a strong
drive for results. Duties for the Technical Support Engineer will include a broad range of tasks
such as maintaining ongoing customer relationships and networking, implementing success
programs, contributing to sales, onboarding and training clients, and minimizing churn. You
should also be able to provide insights on client-to-business interactions, improve customer
experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new
software, and be able to communicate clearly and effectively. The ideal Customer Success
Manager should engage with customers, maximize value, and create strategies to grow our
customer base.
Technical Support Engineer Responsibilities –

• Manage client onboarding
• Know how on Linux, Android and iOS system
• Knowledge about programming language like Python is plus
• Hold product demonstrations for customers
• Improve onboarding processes through feedback
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between clients and the organization
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Aid in product design and product development

Technical Support Engineer Requirements –

• Highly organized and able to multi-task
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Knowledge of customer success processes
• Experience in document creation
• Patient and active listener
• Passion for service

Job Types: Full-time, Regular / Permanent, Contractual / Temporary, Internship, Fresher
Contract length: 12 months

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

Schedule:

• Day shift
• Evening shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bengaluru South, Bengaluru Urban – 560102, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Technical support: 1 year (Preferred)
• Technical Support Occupations: 1 year (Required)
• total work: 1 year (Preferred)

Expected Start Date: 01/04/2022