Aura Smart Looking for Technical Support & Implementation Engineer at Bengaluru, Karnataka Full Time

We are looking for a Technical Support & Implementation Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. They troubleshoot issues related to their company’s accounts or any other miscellaneous tasks in the field as determined by their manager.

Responsibilities:

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Ask customers targeted questions to quickly understand the root of the problem

· Track computer system issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams

· Refer to internal database or external resources to provide accurate tech solutions

· Ensure all issues are properly logged

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

· Prepare accurate and timely reports

· Document technical knowledge in the form of notes and manuals

Requirements:

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

· Hands-on experience with Windows/Linux/Mac OS environments

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

BS degree in Information Technol

Job Type: Full-time

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Provident Fund
• Work from home

Day range:

Shift:

Ability to commute/relocate:

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)