22WD66280
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk software like Autodesk Fusion 360 Manage or Autodesk Vault or equivalent software tools? Then we would like to hear from you! You will be responsible for resolving customer issues reported to Autodesk via various modalities in specific chat support and other channels as needed.
Responsibilities
Resolve customer issues reported to Autodesk via chat, phone, web, online forums, and other channels. Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones. Transportation shall be provided for all the shifts
Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in short and concise manner as needed
May have to document support interactions in a company-wide case management system
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress
Minimum Qualifications
Bachelor’s/Diploma degree in Mechanical Engineering or equivalent degree
Preferably at least 2 – 4 years of industry working experience
Knowledge of products like Autodesk Fusion 360 Manage or Windchill or Enovia or Team center or Autodesk Vault any equivalent software’s
Knowledge on Splunk, JavaScript etc. will be an added advantage
Familiar with mechanical design workflow and process
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills
Excellent written and verbal English skills
Proven ability to be flexible, agile and learn quickly in a fast environment
Good typing speed and accuracy is required
Ability to work in flexible working hours/Shifts
Good understanding of any database management system such as SQL is preferred
The Ideal Candidate
Think: Smart I prioritize and apply targeted effort to the work that matters most
Think: Innovative I am relentlessly curious and creative
Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly
Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living
Feel: Impactful I am passionate about making a positive impact, I am committed to our customers’ success
Feel: Humble I share credit and shoulder responsibility
Do: Courageous I offer and respond to constructive feedback
Do: Accountable I do what I say and say what I do
Do: Pragmatic I approach all work as important work, even if it’s not fun and exciting
The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
The Way we Work: Empower Decision makers We may disagree with a decision, but we fully commit
The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help
The Way we Work: Integrity We hold each other accountable to the highest ethical standard
#LI-POST
At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.
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