23WD72460
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Someone to engage with Autodesk customers from the Manufacturing community by providing solutions, direction, and general troubleshooting for Inventor Professional. Do you enjoy solving problems and helping others. Are you passionate about customer experience. Are you familiar with Autodesk software like Inventor, Vault or equivalent software tools. Then we would like to hear from you. You will report to a Product Support Manager and requires the use of judgment and independent decision-making when managing caseload to achieve individual, team, and organizational goals.
Shift Timing – It will be EMEA (14:00 – 22:30 however it may change as per our requirements (you need to be flexible for shift). Work location – Bangalore, India (you will expected to relocate to Bangalore)
Responsibilities
Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of important issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Escalate customer issues to internal teams as required
Actively manage personal backlog of support requests
Manage customer expectations by providing updates on progress Remain informed on improvements in supported products in relevancy to the mechanical design industry
Support the fundamental development and maintenance of knowledge base quality
Influence product management and product development to make improvements
Minimum Qualification
Bachelor’s degree in mechanical engineering, Industrial Design, or similar
3 or more years of industry experience
Experience with CAD tools (Example: Inventor, Vault)
Experience with Fusion 360, Solidworks etc. (Optional)
Experience with CAM workflows (Optional)
Experience with FEA tools (Optional)
Capability to “own” the problem (customer issue), troubleshoot and ability to solve or reduce the problem or escalate
Exceptional team player skills
Ability to work in flexible working hours/Shifts
Troubleshoot, and analytical skills
Strong written and verbal English communication skills. Additional language skills are advantageous
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and provide solutions to meet their expectations
The Ideal Candidate
Think: Smart I prioritize and apply targeted effort to the work that matters most
Think: Innovative I am curious and creative
Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly
Feel: Inclusive I work with people who are divers in background, culture, and ways of living
Feel: Impactful I am passionate about making a positive impact, I am committed to our customers’ success
Feel: Humble I share credit and shoulder responsibility
Do: Courageous I offer and respond to constructive feedback
Do: Accountable I do what I say and say what I do
Do: Pragmatic I approach all work as important work, even if it’s not fun and exciting
The Way we Work: One Autodesk We are One Autodesk to get the best results for our customers, our business, and our employees
The Way we Work: Empower Decision makers We may disagree with a decision but we fully commit
The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help
The Way we Work: Integrity We hold each other accountable to the highest ethical standards
#LI-SV2
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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