22WD58915
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Operating systems – Windows, MacOS, Linus, Servers, Remote Desktops and Networks?
Then we would like to hear from you!
Responsibilities
Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of critical issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Escalate customer issues to internal teams as required
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress
Minimum Qualifications
Bachelor’s degree in engineering preferably Computer Sciences or Information Technology
Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
2-3+ years of experience in technical support role
Strong written and verbal communication skills
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
Experience using Autodesk products preferred but not required
Ability to work in flexible working hours/Shifts. Current shift will be AMER hours (10:00PM – 06:30AM IST), subject to change as per business requirement
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal English communication skills. Additional language skills are advantageous
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment
Exceptional team player skills
The Ideal Candidate
Think: Smart I prioritize and apply targeted effort to the work that matters most
Think: Innovative I am relentlessly curious and creative
Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly
Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living
Feel: Impactful I am passionate about making a positive impact, I am committed to our customers’ success
Feel: Humble I share credit and shoulder responsibility
Do: Courageous I offer and respond to constructive feedback
Do: Accountable I do what I say and say what I do
Do: Pragmatic I approach all work as important work, even if it’s not fun and exciting
The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
The Way we Work: Empower Decision makers We may disagree with a decision, but we fully commit
The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help
The Way we Work: Integrity We hold each other accountable to the highest ethical standards
#LI-POST
At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers .
Job Description TECHNOLOGY WALK-IN FOR SAP ABAP SKILL ON 22nd APRIL 2024 at HYDERABAD Greeting from Infosys BPM Ltd., You...
Apply For This JobAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology....
Apply For This JobJob Title – Manager-IT Educational Qualification BE (CSE or IT or EC) Technology requirement Report: Jasper and Crystal Report DB:...
Apply For This JobJob description Good Knowledge in End user Support and 4 to 5 Yrs of IT exp. 1. Windows OS Management...
Apply For This JobJob Description Designation: Testing Engg Location: Kolkata ( WFO ) · Strong on Automation testing · Multiple Projects &; Sound...
Apply For This JobRequire IT Executive Skills: Servers monitoring, Hepl desk Supporting, Network Sharings etc… Qualification: IT in B.Tech Exp; 4-6 Years Location:...
Apply For This Job