Provide level 1, 2 and 3 support to the Autokiniton user community as needed to perform daily activities within Autokiniton’ s business suite of applications. Concentration will focus on IBM’s Sterling B2B Integration, and Gentrans and the associated functionality within QAD for EDI E commerce.
Work with various departments and business leaders to assess, design, develop, test and document changes needed to improve efficiency and provide business performance improvement.
Prepare and present change control documentation for implementation of completed work prior to production installation.
Continue to develop functional knowledge in application areas of colleague responsibility (QAD, Campfire, QMS, EAM, Sterling Integrator, Cyberquery, etc.).
Works on special projects as assigned by Manager, IT Application Systems.
Coordinate and lead minor projects for business applications.
Represent IT on internal councils and teams addressing similar topics.
Resource in supporting the company community by providing software upgrades and system training.
Participates in user groups and industry forums, representing IT at meetings and conferences.
Plans and implements new procedures to improve existing processes.
Works with regional support teams in the development and testing of solutions.
Required Skills
MINIMUM QUALIFICATIONS
Associates Degree (information systems or computer science) or equivalent experience.
Minimum of 3 year of professional experience in systems application support.
High level of integrity required due to the sensitive nature of responsibilities.
Strong understanding of the value of excellent customer service and service delivery.
Excellent organizational, analytical, team building and communication skills.
Ability to work in a fast-paced environment.
Ability to work well with others in a team environment.
Beneficial skills include:
Proficient in a key Business systems used by Autokiniton. This includes but not limited to QAD, EAM, EAGLE, Onbase, QMS, Gentran, Campfire, Cyberquery, IBM Sterling B2B Integrator.
Project management experience
Experience with ITIL, Incident Management, Problem Management, Change Management
Experience learning new enterprise applications and business processes
Ability to read and write in English.
Required Experience
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