KEY DUTIES/RESPONSIBILITIES:
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
· Installation support for various software on end user systems and servers when required
· New users onboarding preparing IT assets and tools.
· Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
· Executive / VIP support.
· Coordination and remote hand support to backend team for Network & server smart hand support.
· IP phone, Video conference support, Level 1 Multifunction Printers support.
· Coordinate external vendors when engaged for support.
· Work independently and coordinate inhouse IT projects.
· Engineer should manage most of their time around activities involving BAUs – SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
· Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
· Should be leading the project support team
· Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination
Job Type: Full-time
Salary: From ₹1,000,000.00 per year
Ability to commute/relocate:
Experience:
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