Avaso Technology Solutions Looking for IT Specialist at Sahibzada Ajit Singh Nagar, Ludhiana, Punjab Full Time

Job Summary:
The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organizations computer networks and systems.

Duties/Responsibilities:
Provides technical supportidentifying, investigating, and resolving users problems with computer software and hardwarefor problems specific to the organizations computer networks and systems.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Collaborates with other staff to research and resolve problems.

Possesses a deep technical understanding of SharePoint online.

Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products.

Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.

Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive.

Performs other related duties as assigned.

Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively

Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them

Troubleshooting technical issues such as email delivery failures or authentication problems

Providing training to users on how to use Office 365 effectively

Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails

Providing support for mobile devices that use Office 365, including Android phones and iPhones

Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync

Required Skills/Abilities:
Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Ability to explain technical issues to technical and nontechnical staff and customers.

Strong analytical and problem-solving skills.

Superior understanding of computer and networking hardware and software systems.

Excellent time management skills.

Proficient with Microsoft Office 365 Suite or related software.

Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.

Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus

Education and Experience:
Bachelors or masters degree in Computer Science or related field or equivalent experience required.

At least five years of related experience required.