Job Code: 00255943
Job Family: Services
Job Function: Services Engineering
Short Description
An individual contributor who provides advance remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium – complex solutions for customer reported incidents with multiple products. Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network. Independently works on problems of diverse scope. Provides coaching to lower level engineers and are available to work on special projects.
Experience
4 – 5 years of experience and a Bachelors degree or equivalent or a 2 years of experience and a Masters degree or equivalent
Education
Bachelor degree or equivalent experience
Master degree or equivalent experience
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is...
Apply For This JobJD for IT Manager:- Manage and oversee the IT department, ensuring that all systems are operational and fully utilized. Develop...
Apply For This JobWe’re looking for a results-driven IT service Sales Representative with excellent interpersonal skills to actively seek out and engage customer...
Apply For This JobHiring for IT Recruiter Looking for Immediate Joining Male/Female preferred Relevant exp – 3-5 years Location – Rajajinagar (Bangalore) Interested...
Apply For This JobCome create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile,...
Apply For This JobThe Business Analysis Senior Manager is a senior management-level position responsible for liaising between business users and technologists to exchange...
Apply For This Job