Responsible for ensuring that all hardware ordering activities are managed in a timely manor and engaging customers where required. Complying to the ITSM working processes. Ensuring all hardware orders are in accordance with company policy and asset management processes.
Principal Accountabilities
Processing user hardware requests ensuring all requests are correctly approved and hardware purchased in agreed timescales in accordance with SLA’s.
Raising required POs within multiple ERP systems
Following up on outstanding POs and Orders with internal and external key contacts
Updating the ITSM ticket system and ensuring the requestor is updated.
Picking up and manament of escalations for individual orders or from key IT stakeholders.
Goods receipting and updating the hardware asset inventory.
Resolving invoice disputes
Skills
Ownership and resolution of daily challenges
Customer service and customer complaint management
Time management
Able to manage all parts of the process to ensure all ongoing orders are revised and progressed
Excellent communication skills
Workload prioritisation
MS Office with good Excel knowledge
Experience Required
2+ years within a similar role
Proven experience in Hardware procurement activities
Managing user requests
Excellent English communincation skills – speaking and written
ITSM Tool – Service Now
ERP System – Oracle, PROC, SAP
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