Aviyana Ventures Pvt Ltd. Looking for Technical Support Engineer L1 at Thane, Maharashtra Full Time

1) Qualification Required: BS degree in Information Technology, Computer Science or equivalent

2) Skills : .net ,sql , potgres, OS, windows3) Job Description : Role :Software Technical Support EngineerA Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware(sound box) and follow standard procedures to escalate unresolved issues to appropriate internal departments.Work experience with different systems, software, and hardware.Opportunity to work on IT projects.Exposure to IT and development.Work in collaboration with a team.Guided by experts and professionals in the field and learn on the job.ResponsibilitiesTake ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articlesFollow the SLA for issues with respect to the severity.RequirementsBS degree in Information Technology, Computer Science or equivalentProven working experience in enterprise technical support, IT support or as a technical engineerIn-depth knowledge in the product that the technician is supporting.Strong problem-solving skillsExcellent client-facing skillsExcellent written and verbal communication skills

Job Type: Full-time

Salary: ₹300,000.00 – ₹500,000.00 per year

Benefits:

Day range:

Shift:

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work (Preferred)
• Technical support (Preferred)

Speak with the employer
+91 8433680861