No of Positions:- 3
Education Qualification Required: – Graduate, Diploma in Computers
PQE: – 2 to 5 years
Note:- Candidate should be able to communicate in English with lawyers and respond to their emails regarding IT queries.
Duties & Responsibilities: –
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone, in person, or electronically
Log bugs and enhancement requests
Perform hardware and software installations, configurations and updates as needed
Resolve technical issues in a timely manner using available resources within the company
Diagnosing outlook related issues.
Resolving network issues.
Identifying hardware and software solutions.
Installing and configuring hardware and software.
Speaking to Employees to quickly get to the root of their problem.
Talking employees through a series of actions to resolve a problem.
Following up with employees to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Managing multiple cases at one time.
Keeping Inventory of IT Assets.
Requirement: –
Good Communication Skills
Strong troubleshooting and critical thinking skills
Graduate or Equivalent degree
knowledge of Windows Linux & Mac OS, Microsoft Office 365, Operational skills on Video Communication equipment’s, Cisco WebEx
Basic Citrix Knowledge desirable
Knowledge of Networking
Knowledge of Teams, Zoom
Job Types: Full-time, Regular / Permanent
Salary: ₹200,000.00 – ₹360,000.00 per year
Day range:
Shift:
Application Question(s):
Experience:
Language:
Willingness to travel:
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+91 9372464127
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