AVP HR Solutions Looking for IT Helpdesk Executive at Mumbai, Maharashtra Full Time

ONLY MALE CANDIDATES

ROTATIONAL SHIFTS

Experience Required :- 2+ years

Duties & Responsibilities: –

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Resolve technical issues in a timely manner using available resources within the company
• Diagnosing outlook related issues.
• Resolving network issues.
• Identifying hardware and software solutions.
• Installing and configuring hardware and software.
• Speaking to Employees to quickly get to the root of their problem.
• Talking employees through a series of actions to resolve a problem.
• Following up with employees to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Managing multiple cases at one time.
• Keeping Inventory of IT Assets.

Requirement: –

• Good Communication Skills
• Strong troubleshooting and critical thinking skills
• Graduate or Equivalent degree
• knowledge of Windows Linux & Mac OS, Microsoft Office 365, Operational skills on Video
• Communication equipment’s, Cisco WebEx
• Basic Citrix Knowledge desirable
• Knowledge of Networking
• Knowledge of Teams, Zoom

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹30,000.00 per month

Shift:

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Speak with the employer
+91 9082337474