AXA Looking for Senior Manager – IT Operations at Bangalore Urban, Karnataka, India Full Time

About AXA

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group’s roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Our values reflect the culture that the Group’s teams around the world live and express each day. The strength of AXA’s company culture and its outstanding managerial continuity over more than 40 years can also be seen in the proximity of its values across the various periods. Courage, Integrity, One AXA and Customer First are the four core values adopted by the Group since 2016.

Our Vision is to transform AXA’s value proposition “from payer to partner”, by delivering new services complementing the traditional insurance coverage and by building new business models to increase the protection of our customers.

Job Description :

•Strategize and oversee external service provision and support services.

•Develop strategies for managing service providers effectively.

•Analyze service provider performance to identify trends and address issues.

•Ensure that IT projects align with business objectives through effective external provider management.

•Manage maintenance schedules and service quality, optimizing service levels.

•Proficiency in using service operations and performance analysis tools.

Experience: 13 – 17 Years

Location: Bangalore

Required skills: Vendor Management, Service Delivery Management, Governance.