Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
Roles & Responsibilities
Around 3-5 yrs of Experience in service desk support, preferably in the Hospitality & Banking industry
Ability to handle 15 to 20 member Service Desk team.
Monitor the team attendance, their regular presence at the desk
Managing & approving team member’s leaves
Control/Manage Client contractual SLA’s
Periodic review meeting & team meeting with the SD agents
Single point of local contact to understand team queries/issues and address them.
Handling customer escalations, delivery/operational issues, addressing customer concerns etc. will be the core responsibility.
Basic understands the inter-relationship of software, hardware and communications
Strong customer service orientation
Self-Starter
Good listening skills
Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills
Analytical skills
Professionalism and customer focus
Ability to perform in adverse situations
Willing to work in 24 x 7 shift environment
Experience in a similar role
3+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]