Azul Systems Looking for Technical Support Engineer – India or APAC at Bengaluru, Karnataka Full Time

Azul Careers

Technical Support Engineer – India or APAC

Engineering Bangalore, India

Description

Azul is actively interviewing candidates for our Technical Support Engineer to provide outstanding support to our Clients.

Responsibilities:
Provide Level 1 and Level 2 support for Azul’s Platform Core and Platform Prime JVM products, and all other Azul products, to external customers

Advise customers on JVM, application, and OS configuration, monitoring and measurement

Analyze and resolve a wide variety of issues, including:
application crashes

application and system performance issues, both throughput and latency

garbage collection

thread dump analysis and heap dump analysis

Answer questions about product features and behavior

Research OpenJDK bugfixes and backports

Other responsibilities

Coordinate with Azul Software Engineering to define and resolve bugs and enhancements

Maintain internal wikis and external knowledge base and user forums

Requirements:
Strong computer science background. Bachelor’s degree or equivalent in Computer Science, Electrical Engineering, Information systems, Mathematics, or related subject preferred.

Experience supporting or developing enterprise-class server-side Java applications.

Experience supporting, configuring and tuning Java VM’s

Strong Linux background, including monitoring and tuning Linux

Proficient with Windows and MacOS

Java application development experience

Must be thorough, resourceful, willing to learn, and able to think and act independently

Strong problem-solving skills, ability to synthesize information from multiple sources

Proficient written and spoken English

Location: Prefer India, Bangalore but but any location in the APAC region will be considered. This position can be remote

Hours of Work: 0100 to 0900 UTC (0900 to 1700 CST)

Azul Systems, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer. We do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, marital or family status, age, disability, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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