Bajaj FinServ Looking for Area Manager – IT/Senior Area Manager – IT at Pune, Maharashtra Full Time

• Area Manager – IT/Senior Area Manager – IT

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities

• Duties and Responsibilities – · ChatBot Capability management – Manages the ChatBot current capabilities / BAU and New one’s development · Should have hand-on experience of working on NLP (Natural Language Processing)conversation management · Solution design – develop the desired Solution architecture with tech feasibility analysis – prepare Project Understanding document · Should have an understanding of API development and data flow protocol within Cloud SFDC Datamart or any other systems · Should have good understanding of API protocol for managing the capabilities project on ChatBot and its integration with CRM systems like SFDC / API / Portals integration / Console workflow management. · Project requirement analysis & Solution design – Scope definition define the project Milestones with internal Business team & Partner end development. · Project management – defining project milestone & drive partner / development teams to ensure delivery on time · ChatBot Utterance & User experience management – Ensuring No / minimal (agreed %) error instance of Utterance response · Coordination with internal Cross functional teams & External Partners. · Close engagement with Business Stakeholders and Ensure the Business objective delivery by the channel – volume driving · Manage New capabilities development lifecycle on ChatBot from conceptualization to development with Business Use Case integration

Required Qualifications and Experience

• REQUIRED QUALIFICATIONS: · Post graduates with 4-6 years of experience in Digital Initiatives projects / Customer engaging digital assets development / management. · Should have understanding of technology enabled capability development / deployment / integration. · Should be hands on with Natural Language processing (NLP) / Natural Language Understanding (NLU) technology · Prior work experience of Chatbots, Machine learning or Artificial Intelligence is a plus. · Should be able to deliver on Tight timelines and Demonstrated success & achievement orientation. · Should have understanding of Loan Business life cycle / process. · Excellent communication & relationship management skills. · Strong bias for action & driving results in a high-performance environment. · Exceptionally high motivational levels and needs to be a self-starter.