bajajallianz Looking for IT and Ops Support Health at Pune, Maharashtra Full Time

1. Operation Support:
Clear operational pendency for all offline cases

Scrutiny creation and booking support on online failure cases

Offline Issuance for exceptional cases

Coordination with ZOM, Branch Ops team, UW team, PP team and sales team to fulfill the requirement

Publish regular scrutiny pendency report and sharing with respective team

Publish weekly pendency report and ensure issuance in given TAT

Monthly analysis on scrutiny pendency and take develop solutions.

Maintain management tracker and share with management on periodic basis

Extremely good in inter department coordination to resolve the issues

2. Analysis

Provide analysis on product mix , business mix , Sum insured Mix geography wise

Maintain Geography wise P& L and share with concern stakeholders

Publish Monthly Target Vs achievement metrics in terms of GWP , active agent , agent recruitment.

Loss ratio analysis geography wise , IMD wise and product wise

Discuss actionable to control the loss ratio with channel head and business leaders

Publish Monthly business figures of Market insurer wise

Pay-out calculations monthly basis

3. Analysis

Extremely good in MS Excel and Analysis

Provide analysis – RM wise / IMD wise and Location wise

Monthly Target Vs achievement metrics in terms of GWP, active agent , agent recruitment.

4. Collaboration

Coordination with different stakeholders like Finance, Ops, Business, UW.

5.Claims

Health Vertical claims follow up with HAT and end to end closure

SPOC for Health claims – PAN India Health Vertical

Claim Ratio analysis and corrective actionable

3. Digital Transformation

Voice BOT, agent query resolution BOT on One App.