Who We Are:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
Who You Are:
This position will be Remote, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations.
Roles and Responsibilities:
Communicate with all parties in a constructive manner to guarantee customer expectations are met
Perform customer follow-up to verify the final resolution and determine satisfaction level.
Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements
Assist the service desk team in design and development tasks
Experience in IT Infrastructure Support management in the Production Environment.
Proficient in Implementing, Configuring, and Administering Windows standaloneClusterNLB servers
Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration
Managing Firmware/software updates on Production ServersHardware Devices.
Knowledge of handling Centralized Monitoring
Knowledge of Patch Management and Scripting (PowerShell)
Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software.
Knowledge in Virtualization (VMWare) is a plus
Working with Active Directory and Exchange to create/modify/terminate accounts.
Group Policy Planning & Deployment
Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus
Configuring and managing Veeam backups is a plus
Develop and maintain automation scripts for solution patching
Knowledge of Network Switches and firewalls would be a plus
Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage
Knowledge, Skills, and abilities required:
5+ years of experience of IT/MSP experience, with a ticketing system
Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
Knowledge and experience in cross-functional management methods and techniques
Knowledge of industry applications, processes, software, and equipment
Strong organizational, presentation, and customer service skills
Skills in strategic planning with an ability to think ahead and make long-term plans
Strong leadership skills and getting results with a strong customer orientation
Understanding of support tools, techniques, and how technology is used to provide services
Excellent communication skills in English, both written and oral
Effective communication and interpersonal skills
Interpersonal skills: such as telephony skills, communication skills, friendliness, active listening, and customer-care
Demonstrated experience and knowledge across all facets of End-user Computing, Audio/Video, Cyber/IT Security, and infrastructure (e.g O365 cloud environments, IT equipment room operations)
Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.)
Troubleshooting workstations, printers, and other peripherals.
Ability to multi-task and adapt to changes quickly
Understanding of support tools, techniques, and how technology is used to provide services
Self-motivated with the ability to work in a fast-moving environment
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