Basidia Learning Looking for Tech Support Executive at Bengaluru, Karnataka Full Time

About BasidiaWe are an ecosystem helping students to get from dream to doctor and practice ready. The team brings in experience across Medicine, Technology, Education, Design and Business domains. Founded by doctors whose motto is to help young medical aspirants become doctors in the future. If you are excited about this opportunity, Basidia is the place for you.#edtech #healthtechResponsibilities for Technical Support

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all computer and system related concerns from clients or other employees

Assist management in creating training materials pertaining to computer troubleshooting and usage

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Maintain a working log detailing all required system updates, as well as the date of completion

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Resolve technical issues related to network interruptions

Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Support

A bachelor’s degree in computer science or related technology field is preferred

Industry-specific certification in relevant computer languages or software may be required

1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’ s products and services

Professional written and interpersonal skills are essential when communicating with customers and clients

Ability to prioritize and manage several milestones and projects efficiently

Job Type: Full-timeSalary: INR15,000.00 per monthApplication Question(s):

What is your expected CTC?

What is your Notice Period?

Education:
Bachelor’s (Preferred)

Experience:
Technical support: 1 year (Preferred)

Work Remotely:
No

Speak with the employer

+91 9988877669

Job Detail

Job Id

JD2166155

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Bengaluru, Karnataka, India

Education

Not mentioned

Experience

Year