Bata India Limited Looking for Information Technology Operations Manager at Gurugram, Haryana, India Full Time

The IT Operations Manager will be responsible for managing the day-to-day operations of the IT support for Retail & Corporate, ensuring the availability and reliability of retail applications, systems, networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization’s IT policies and procedures are up to date and compliant with industry standards and regulations.

• Overseeing the daily operations of the IT service-desk department and ensuring that systems, networks & applications are running smoothly.
• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives.
• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity.
• Managing technology vendors and service providers to ensure that the organization’s technology needs are met.
• Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization’s business goals.
• Maintaining a strong understanding of the organization’s business needs and working closely with other departments to ensure that IT is aligned with those needs.
• Ensuring that the organization’s IT policies and procedures are up to date and compliant with industry standards and company regulations.
• Managing the IT budget and ensuring that expenses are in line with the organization’s financial goals.
• Keeping up to date with the latest industry trends and developments in IT operations management.
• Assess system performance and recommend improvements. Develop operating procedures for team & end-users.
• Provide support and guidance to stakeholders via helpdesk.
• Strong people management skills for setting up the goals for the team, perform periodic reviews & provide feedback for continuous improvement.
• Participate in the people initiatives within the organization, develop training & learning plan for team.