BCD Travel Corporate Looking for Senior System Admin, Client Technology Support at India Full Time

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience to support BCD Travel in establishing and enhancing the APAC based arm of the Global Organization? Do you have a solid understanding of the travel industry? You might be exactly the new team member we are looking for.

Senior System Admin Client Technology Support

Virtual India

As a System Admin, you are expected to Manage escalation process from the Site Admins, Assess complex incident, apply solution, send feedback to Site Admins or user, If necessary, complete incident registration with all technical information to allow escalation to the respective internal or external 3. Level support and perform system administration tasks

Your responsibilities:
Assess complex incident, apply solution, send feedback to Site Admins or user, Conduct assessment in a logical way, understand the request/issue identify the faulty component or parameters to be changed , Consult available documentation & process description. If possible, solve incident and reply either to the System Admins or to the user directly , Respect procedures defined within the workflow tool (SDP) to insure smooth communication between support teams and consistency of the data (tickets) recorded. Respect defined Service Level Agreement. Complete incident registration with all technical information to allow escalation to one of our Suppliers. Follow-up with Supplier, “Triage” of cases escalated by System Admins, Complete documentation of the request with all technical information necessary for further investigation, If required forward case to respective 3rd level support as applicable or register case in 3rd party trouble shooting database (CCSetc.), Document registration in reporting tool (PeopleSoft/SDP) with escalation date and if available incident number, Insure follow-up (resolution, feedback, questions) of these escalated cases. Perform system administration tasks, Modify configuration of Online sites for OBT, Portal, TSA and TSPM when required by the user/customer / account manager (validation with original requirements) in case of a bug or an error during implementation. Test modifications done and document results before closing or forwarding the request/incident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

We’re looking for you if your profile matches the following:
Professional education (Business Travel Agent)

Min 5 years in the travel industry

Min 3 years as Site Admin

Good mode of expression in written and spoken English

Good knowledge 1 GDS is required

Excellent knowledge in Client facing Travel Technology and solid experience in the administration of min 1 Application

Excellent knowledge in Client facing Travel Technology

Experience in process management (design, document and implement processes)

2nd or 3rd language of French, German or Spanish

Good Knowledge 2nd or 3rd GDS

Thorough understanding of online meeting technology.

Excellent knowledge in Agent facing Travel Technology and Basic experience in the administration of min 1 Application

Excellent knowledge in Agent facing Travel Technology

International work experience

Good analytical thinking skills

Social competence & teamwork

Great empathy for customer needs and patience with unstable customers

What we offer you:
This is an exciting job within an international work environment. You’ll be working with a great international team of colleagues. And, we offer you a competitive package, training, career development, flexible hours and a dynamic work environment.

You’ll be joining a company that cares about its people – BCD is the first global travel management company to be awarded Investors In People (IIP). We recognise the importance of having a diverse employee base which reflect the geographies, customers and communities within which we serve. We celebrate our different backgrounds, varied experiences and unique points of view.

Your work location:
Virtual, India

How to apply:
Is this your next career move? Don’t wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

Get to know us

BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with more than 13,500 creative, committed and experienced people. And it’s how we maintain an industry leading client-retention rate of 95%, with 2017 sales of US$25.7billion. For more information, visit www.bcdtravel.com.

This position is not open to third-party recruiting agencies.