BETSOL Looking for Urgently hiring for “Technical Support Engineers” at Bengaluru, Karnataka Full Time

Years of Experience:

· Mandatory 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.

Mandatory Skills:

· Excellent communication skills in English (both spoken and written)

· Basic to advanced knowledge of computers (software)

· Working knowledge of internet and networking

· Typing speed – minimum 35 wpm with 100% accuracy

· Attention to detail is a must along with accuracy in the chats

· Ability to follow instructions as directed

· Willingness to work in 24 x 7 work environment

Desired Skills:

· Self-motivated with excellent interpersonal skills

· Innovative and self-starter

· Ability to work with minimum supervision

· Detail and analytical orientation

· Problem solving and conflict resolution skills

· Demonstrated ability to work in a fast paced environment

· Ability to respond to common inquiries or complaints from customers

· Must be well organized and driven to meet deadlines

Job Description:

· TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.

· TSEs should have the ability to handle multiple chats simultaneously.

· Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls

· Responsible for responding to customers in an efficient and professional manner

· Handles and resolves technical queries; identifies and escalates accordingly

· Meets expectations regarding productivity as defined by the process or manager

· Escalates necessary cases to the right level within the defined LOB (Line Of Business)

· Ensures compliance with all company and departmental policies, procedures, and Guidelines

· May be required to perform other tasks as requested, assigned, or directed

· Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

· Flexibility to work extended hours with minimal notice during high volumes

· Working days: 5 days a week – Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Job Type: Full-time

Salary: ₹154,211.58 – ₹504,356.86 per year

Benefits:

Schedule:

Ability to commute/relocate:

• Bengaluru, Bengaluru – 560070, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work from Office?

Education:

Experience:

• Technical support: 1 year (Preferred)

Language:

Shift availability:

Speak with the employer
+91 6364866753