The ideal Technical Support Engineer is an articulate and empathetic individual that understands and can communicate with our valued customers in technical and non-technical terms. This individual had a sense of urgency and an extreme bias for execution. This individual understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment.
Duties and Responsibilities:
Be a valued resource for our customers and provide trusted and reliable direction to help customers integrate, deploy and maintain their Okta and other SaaS Services.
End to End ownership of customers’ requests, proactively solving problems before they have a business impact.
Become a trusted extension of our customers team by delivering proactive solutions, weekly and monthly reports.
Document work performed and record time on time and accurately.
Provides effective and timely communication for reactive work per customer request.
Work effectively to stay on delivery plan with each customer.
Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
Ability to learn new technologies quickly.
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, video conference calls.)
Ability to remain calm, composed, and clear when dealing with difficult customer situations.
Performs other duties as assigned.
Strive every day live our core values : Raving Fan, Innovation, Integrity, Growth
Qualifications
A Passion for our mission to assist companies to become more secure, agile, and future proof.
Understanding of Identity Access Management solutions
Experience with SAML, Oauth, SSO, LDAP or WS Federation.
Experience with SaaS applications such as Office 365, Azure, Box, Sales force, Zoom, etc.
Ability to obtain within 90 days of employment or currently possess Okta Certified Professional and Okta Certified Administrator.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of BID to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Phishing Alert
Please note that BID only contacts candidates through BID email address (ending with @beyondid.com).
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