BhaiFi Networks Pvt. Limited Looking for Network Support Engineer at Gurgaon, Haryana Full Time

We are delighted to announce that we are looking for a self-motivated and knowledgeable candidate who could help us serve our customers by strengthening the Network support team. You will be the backbone of our company and will help us provide efficient network services. You will play a crucial role in our company right from the initial days of your career in sales. Needless to say, this will be an excellent growth opportunity both for us and for you.
You will be the Lead Engineer in the network support team and will play a very crucial role in representing our company in the right manner. We would be more than happy to receive your important inputs.

About BhaiFi:

BhaiFi is a Gurugram-based Cybersecurity startup that provides Simple & Automated
Enterprise Network Security as a Service (SaaS) to Small & Medium Businesses (SMBs) in
India & the US. Catering to our clients by not just promising but also delivering the right services, on time is the prime objective of our organisation and we need an excellent network engineer who could help us propagate this idea by strengthening our network support.

Roles and Responsibilities:

1. Designing, configuring, implementing, and maintaining dynamic and complex networks.

2. Lead design, and implementation and provide technical leadership to the rest of the team.

3. Proactively monitor client networks and resolve issues as per the committed SLAs.
4. Ensuring network best practices are implemented during deployments, audits, and network documentation.
5. Working with the Customer Success team to ensure maximum customer satisfaction in minimum time & transparently sharing the RCA of each issue.
6. Managing and mentoring existing Network Engineering Team and channel partners across the globe.
7. Procuring network equipment and managing subcontractors involved with network installation.
8. Ready to visit fields for deployment & debugging.

Requirements:

1. Excellent communication skills : Should have the ability to empathise with the customer, handle objections & effectively communicate issues to Indian/Global clients and partners

2. Good command over top routers, switches, and firewalls with proactive security processes.

3. Willing to work on different platforms like Mikrotik, Fortinet, Sophos, etc.

4. Strong understanding of Communication and Knowledge of Routering, Switching.
Protocols like TCP/IP, Subnetting, VLAN, Trunk, DHCP, NAT/PAT, VPN, Proxy, ethernet cables, crimping, etc.

5. Expertise in network diagnostic tools and commands to monitor network performance and bottlenecks.

6. WAN, LAN & WiFi technologies like WiFi Congestion, Single-band vs Dual-band,
Frequency, Packet Sniffing, etc.

7. Problem-solving Skills: The candidate should have the ability to accurately assess a situation and arrive at a solution in the customer’s interest.

Compensation and Benefits:

• You’ll be the changemaker in your field of expertise and will get to learn and implement the best practices in business currently.

• We provide you with a safe environment to learn from your mistakes.
• Opportunities to learn and grow while working with the founders and gaining from their experiences.

In addition to working from the office, this job will also require you to work on the field to achieve goals. If you feel you can help us in delivering excellent engineering support, we’ll be happy to have you on board as soon as possible.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹32,271.72 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

Ability to commute/relocate:

• Gurgaon – 122, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education: