Job Details: –
Designation – Junior Technical Support
Urgently required. (NP of maximum 15 days)
Location is Mumbai.
Minimum Experience: – 1-2 years.
Package Offered: – Rs.1,20,000/- to Rs.2,50,000/- lpa.
Troubleshooting and installation of Windows experience mandatory.
Junior Technical Support Job Description: –
Responsibilities:
· Identifying hardware and software issues and resolving them
· Troubleshooting technical issues as per guidelines
· Resolving network issues
· Installing and configuring hardware and software
· Speaking to customers to quickly get to the root of their problem
· Providing timely and accurate customer feedback
· Talking customers through a series of actions to resolve a problem
· Following up with clients to ensure the problem is resolved
· Supporting the roll-out of new applications
· Providing support in the form of procedural documentation
· Testing and evaluating new technologies
Requirements:
· Degree in Computer Science or Information Technology
· Certification in Microsoft, Linux, or Cisco is advantageous
· Prior experience in tech support, desktop support, or a similar role
· Proficiency in Windows/Linux/Mac OS
· Basic coding and testing knowledge of C, C++, C#, HTML, etc.
· Experience with remote desktop applications and help desk software
· Attention to detail and good problem-solving skills
· Excellent interpersonal skills
· Good written and verbal communication
Job Type: Full-time
Salary: ₹120,000.00 – ₹250,000.00 per year
Schedule:
Ability to commute/relocate:
Application Question(s):
Experience:
Speak with the employer
+91 8657718346
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