The individual in this role is responsible for companywide SAP Operations while managing team of Partners. SAP Operations Manager has the overall responsibility for the delivery of operational support services to the global user community, ensuring that the services are delivered in line with agreed service level targets and to the appropriate level of quality. Whilst focusing on ongoing service operations improvement, the primary focus for the position will be the operations of services improvement and incidents.
ROLE AND RESPONSIBILITIES
Drive operational stability
Fully responsible for managing Partner Team and drive L1, L2 and L3 support of SAP Solution for business
Responsible for Delivery of change requests, governance, quality gate processes, standards and budget for the scope of operations
Responsible for all adhering to SLAs, Metrics and KPI
Take full responsibility of management of operations of all SAP functional and technical workstreams to ensure seamless business transactions
Stakeholder management
To identify and have a good working relationship with all stakeholders which includes business, IT business partners and Delivery
Conduct Weekly meetings with Operation team members, IT Business Partners, Key Business Users
Align on delivering scheduled trainings to end users
System compliance management
Ensure 100 % compliance of SAP by all end users with support on functional and technical issues of SAP modules
Drive Roles and Authorizations of users in SAP Solution
Responsible for configuration & maintenance SOPs in system
QUALIFICATION AND SKILL SET
B.E. / B.Tech ( Any stream) / MBA (Optional)
5 to 8 years of experience in SAP SD domain expertise with minimum 3-4 end-to-end implementation cycle
Strong functional experience of minimum one of the SAP modules in SAP S/4 HANA & ECC 6.0 in MM, FICO modules
Proven track record of stabilizing SAP POST Go live, End User Support, reduction in Total Cost of Ownership
Have good understanding of Beverages Industry and experience of managing operations of SAP in similar industry
Have managed teams of people, Vendor Management
Understanding of SAP Infrastructure Landscape, data bases, interfaces, SAP ABAP, BASIS
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