Log In
Sign Up
Software Developer
Black Box Looking for Associate – Technical Support at Chennai, Tamil Nadu Full Time
Primary Roles & Responsibilities:
Diagnose and troubleshoot applications, operating systems and software issues, technical issues, including login account and email account setup
Ensure customer service is timely and accurate on a daily basis
Antivirus client management and troubleshoot Antivirus issues such as virus outbreaks, virus definition issues etc.
Address user tickets regarding desktop, windows application, office and other applications
Hands on experience with help desk and remote control software’s
Guide users with simple, step-by-step instructions
Properly escalate unresolved issues to appropriate team members
Attend the calls as per helpdesk/Incident Management Tool and ensure all issues are properly logged in IT helpdesk tools.
Escalate the issue to Service Delivery Manager as required.
Provide permanent resolution for the problems of the users.
Communicate with users with high degree of etiquettes and professionalism
Ensure all the calls has been attended and updates in the Ticketing Tool whichever come under their bin.
Contribute to improving customer support by actively responding to queries and handling complaints
Diagnose and troubleshoot applications, operating systems and software issues, technical issues, including login account and email account setup
Ensure customer service is timely and accurate on a daily basis
Antivirus client management and troubleshoot Antivirus issues such as virus outbreaks, virus definition issues etc.
Address user tickets regarding desktop, windows application, office and other applications
Hands on experience with help desk and remote control software’s
Guide users with simple, step-by-step instructions
Properly escalate unresolved issues to appropriate team members
Attend the calls as per helpdesk/Incident Management Tool and ensure all issues are properly logged in IT helpdesk tools.
Escalate the issue to Service Delivery Manager as required.
Provide permanent resolution for the problems of the users.
Communicate with users with high degree of etiquettes and professionalism
Ensure all the calls has been attended and updates in the Ticketing Tool whichever come under their bin.
Contribute to improving customer support by actively responding to queries and handling complaints
Education, Knowledge, Skills, Abilities
The ideal candidate must possess; the ability to work in a team environment, demonstrate strong problem solving skills, be able to multi-task. The willingness to learn and constantly be learning new technologies while working in a fast changing environment is a must and having excellent organizational, interpersonal, and communication skills (oral, written and presentation) is mandatory.
A Computer Science Degree / Diploma and equivalent in real-world experience
Minimum 5+ years’ overall experience in the areas of desk side management role.
Solid understanding of Operating Systems/ Applications & other Microsoft and standard business related applications.
Experience performing needs assessments, and making technical recommendations based on the discovered needs.
Training & Certifications
Microsoft Certification –MCP/MTA/MCSA
ITIL
ITSM (Ticketing) Tool
#LI-SN1
