Accountability – Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements in overall
Managed services.
Due-Diligence : Participate in due-diligence and transition analysis activities to validate solutions and make changes as required. Tracking leads and reporting.
Communication & interpersonal ski lls; Develop and deliver technical presentations with customers and tailor content to the audience as appropriate. Display sustained energy and determination to meet challenging deliverables within stringent timelines ability to work independently with diverse & global teams and interact confidently with Leadership Interpersonal sensitivity.
EDUCATION AND EXPERIENCE
Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
8+ years of technical support engineering experience.
Certifications on CCNP Security, FORTINET Architect
Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA)
Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, routing, WAN, various other network topologies.
Cloud & Virtualization network knowledge are preferred.
End-to-end process thinker, with proven experience in business processes and workflow design.
Service awareness of all organizations’ key product and service offerings for which support is being provided.
Ability to listen to and understand client requirements and individual preferences with a successful track record of the ability to develop creative and innovative solutions.
Excellent problem-solving skills with demonstrated success in root cause analysis.
Demonstrated experience in continuously expanding and leveraging the knowledge of technology, market, and industry trends with success in identifying, recommending, and implementing best practices and methodologies.
#L1-SB1
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