As this is a customer facing role handling time-bound support activity we expect this engineer to be very good at business communication in English.
The role involves the following responsibilities
Network and application monitoring
Handling warnings, alerts and non-time sensitive alerts
Managing business communications during time of critical outage
Follow up with the escalation teams for resolution, document the resolution and update the customers
Follow up to get root cause analysis, document the same and provide feedback to the client
Hosting conference bridges to discuss incidents, call up the service owners to include them in the calls
General AWS cloud/OS level maintenance tasks (managing EC2 instances, managing disk partitions, taking backup or restoring backup etc.)
Deploying Windows updates/patches and antivirus updates
Perform proactive checks as needed to perform preventive maintenance on servers as required when not involved in problem solving
Desired Skills
1 – 2 years of industry experience in infrastructure monitoring in a high availability environment
Hands on industry experience on AWS EC2 and monitoring tools
Hands on industry experience in Windows server administration – Active Directory, IIS, different server families of MS Windows, knowledge of troubleshooting based on event logs/error codes
Basic networking knowledge, troubleshoot using ping, traceroute like tools
Basic administration of Microsoft SQL Server
Knowledge of Linux server administration
Proficiency in PowerShell and Linux shell scripting
Desired Candidate Profile
Bachelor degree in engineering or non-engineering disciplines
Good proven analytical skills – able to diagnose and troubleshoot production issues quickly
Knowledge of web services and web applications
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