Blue Ocean Ventures Looking for IT CoE DCS Server Ops – L3 at Bengaluru, Karnataka Full Time

Job Qualifications: /RESOURCE PROFILE DESCRIPTION Job Title/SERVICES: Windows/VMWare Expert (L3) Location: UCB, Bangalore, India

Job Summary/ TASKS:
Work in shifts 16 x 5 + Out of Office Hour support, typically rotating Bi- weekly

Use monitoring tools such as HP SIM, Microsoft SCOM and other tools to review alerts about the infrastructure and take corrective actions

Remotely connect to servers, applications, network devices to troubleshoot faults or handle incidents

Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology

Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia,Japan, etc., and resolve incidents / Issues

Troubleshoot every escalated case from L2 Teams and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs

Analyze every proposal from L2 and approve/reject

Analyze and fix Problem tickets, provide the RCA Report and solution (if not possible) work around to the Business.

Deliver project related tasks on time with high quality.

Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps

If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution

Handle calls from Server and application support teams and provide accurate information for quick restoration of service

Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.

Take up activities, use lab infrastructure for self study and improvement, present to other team members

Create Work Instructions and KEDB for L1 and L2 Teams

Follow Incident, Change and Problem Management processes as defined in UCB following the ITIL best practices.

Look for Opportunities in Automating routine IT Admin tasks.

Should have an innovative mindset to find new solutions and processes which will help UCB IT Infrastructure

Required IT Skills

Mandatory

Minimum qualification B.E / B.Tech / Graduate

6 – 8 years, at least 2 year in Remote Mgmt

ITIL Framework & concepts

Windows Server 2008/2012/2016 MCSA Certification or VCP 6.5 – DCV Certification

VMWare vSphere 6.5 / 6.7 Trained

Good verbal and written Communication

Hardware Management

Server Hardware (Blade, KVM, Blade Enclosure..)

Resource Management, Disks, CPU and Memory etc

RAID and Array Controller Concepts

BIOS/FirmwareDriver Management

Windows 2008/2012/2016

Installation & Configuration

In depth Windows Server Administration & Troubleshooting

In depth knowledge in Performance Management & Tuning

Security Management (Policies, Audit, Logs)

NTFS & Access Management

DNS/WINS & DHCP Management

Printer & Patch Management

Upgrade & Migration of Servers

Capacity and Availability Management

In depth Diagnostics & Analysis (Dump Analysis…) skills

Windows Resource Kit & Support Tools

DFS Concepts. Hands-on experience required.

Remote Management Tools (MSTSC / RDP Client / ICA, DSView 4, HP ILO and PsTools)

Knowledge on Windows Licensing and KMS service

Knowledge on Remote desktop services

Cluster Management

In Depth Knowledge of Windows(2008/2012/2016) Cluster Services (Software, Hardware, Network Requirements, Shared disk, etc)

Installation and Setup of Cluster Services

Configuring the Quorum Disk, Shared Disk, Heartbeat, etc…

Managing the Cluster Resources (Failover, Failback, etc)

Good Troubleshooting skills on Microsoft Clustering

Upgrade & Migration of Cluster

Always on SQL Cluster

Server Virtualization (VMWare)

In depth knowledge in VMWare ESX 6.x

In depth knowledge in Virtual Infrastructure Management

ESXi host installation and Configuration

Virtual Switch configuration and Administration

HA & DRS Cluster setup and Administrations

In depth knowledge Update Manager

VM / Host Affinity Rules Configuration

P2V and V2V

VM Backup Technologies (E.g.: Snap Manager for Virtual Infrastructure from NetApp)

Knowledge in VMWare vRealize 7.x

Ticket Tool

ITSM

Remedy

IBM Tivoli

HP service manager

Scripting & Automation / WMI

Powershell Scripts

Azure Run Book

Good to Have (Basic skillset)

SAN & Storage Concepts

HP 3PAR , NetApp (or any Enterprise storage solution)SAN Infrastructure

Fabric Switch Management, Zoning

Storage Provisioning

DR Management

Network Management

Network Load Balancing & Teaming

TCPIP (v4 & v6) Concpets

vLANs / DMZs & networking concepts

Backup & Recovery

Backup & Restore Management with any Enterprise Backup solution like HP Data Protector and Commvault (Sympana)

Overall concepts must be clear.

Operating System Patching Tools

MS SCCM

VMWare Update Manager

Active Directory (2008 R2/2012 R2)

Active Directory concepts and best practices

Users & Groups Management

Sites & Services Management

Group Policy Management

Security Policies

Web Servers

IIS

Apache & tomcat

Service Management

Must have a good understanding and worked on SLA/OLA’s and Under pining Contracts for providing infrastructure Service’s.

ITIL/PMP/Six-Sigma best practices.

Expected Human qualities

Good communication skills. Good knowledge of spoken and written English. Neutral English Accent

Good Customer focus and Service Orientation

Guardian of IT established rules and intend to provide accurate, uniform and high- quality information to the end-users

Proactive, stress- and frustration-resistant

Multi-tasking, “curious” and constantly willing to learn new stuff in order to be in accordance with constantly evolving IT needs.

Trust and good values.

Be a good team player and handle pressures of operations job