Country
India
State
Maharashtra
City
Pune
Date Published
15-Mar-2022
Job ID
33217
Travel Amount
None
Description and Requirements
Primary Roles and Responsibilities:As an application administrator you will be responsible for:
Understand enterprise scale, integrated applications from a process/business perspective
Day to day support for all our Enterprise applications which are on Microsoft platform (Data Center, Cloud hosted and SaaS)
Design, build, and deliver automations that drive measurable business value
Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications.
Strong believer of innovation by coming up with new technology solutions and drive automation as and when needed.
Escalate issues appropriately that impact business systems, project delivery or customer satisfaction, following process and policy.
Build and maintain strong relationship with internal team, internal and external key stakeholders.
Continuously improves own skills and proactively seeks new learning and engagement opportunities.
Responding, documenting, customer communication and closure of incoming tickets as per agreed SLA and meet other organizational KPIs.
Active participation on ongoing IT projects and meet deadlines by completing tasks on time.
Effective documentation of process, policies and keep them up to date.
The normal working hours would be India general or EMEA shift.
Skills:
Hands-on experience with Incident management, change management, ITSM process
Prior automation experience is a must have
Effective communication and ability to solve issues and work with multiple teams as and when needed.
Ability to work under pressure to meet deadlines by doing multitasking.
Prior experience in supporting enterprise applications such as Office 365, Power Automate & SharePoint online platform
Well versed with Windows operating system as a platform & IIS.
Expert at PowerShell scripting.
Python & basic Unix scripting knowledge will be an additional advantage.
SRE Concepts, SRE, DevOps and Agile concepts are nice to have
Good to have- Control-M or Infrastructure Automation Skills.
Nice to have experience working with Linux and Unix operating system
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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