Country
India
State
Maharashtra
City
Pune
Date Published
27-Jun-2022
Job ID
34438
Travel Amount
None
Description and Requirements
#LI-BL1
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Position Description:
As support analyst you will be part of Oracle Apps technical support team, supporting Oracle Custom Apps implementation across 42 countries being supported from India. The team is combination of Oracle Apps Functional and Technical consultants supporting customer issues directly. Direct interaction with customers across the globe for issue resolutions.
Primary Roles and Responsibilities:
Good understanding of Oracle Quote to cash modules.
Provide technical Support to customer issues on Oracle Custom modules
Analyze and debug technical issues based on Oracle Forms, Reports and PL/SQL
Ability to understand the business processes and technical architecture for overall suite.
Ability to complete work within the given timelines.
Familiar with ITIL framework and agile practices.
Willingness to work in shifts and extended hours as and when required.
Troubleshoots and resolves escalated tickets and communicates the solution to customers issues via the ticketing system
Must be able to communicate effectively, both verbally and in writing.
Be able to work independently with minimum supervision.
Identify, resolve, and/or escalate issues to leadership as and when required.
Experience/ Qualifications:
5-7 years of experience in technical support
Good knowledge of Oracle Forms, Reports and SQL/PLSQL
Good understanding of Support methodology including ITIL
Should be able to work in rotational shifts (General and EMEA-12.30 PM and afternoon 3:00 PM)
Good written/verbal communication skills to be able to front-end customers
Strong analytical & debugging skills.
Good to have:
Good understanding of RICE components
Good knowledge on Oracle Q2C track including customizations
Knowledge in Oracle EBS base apps (Account Receivables) will be added advantage for the position
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.