Country
India
State
Maharashtra
City
Pune
Date Published
22-Nov-2021
Job ID
32335
Travel Amount
up to 10%
Description and Requirements
Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and diagnose software issues. May suggest configuration changes to improve product performance and meet customer needs. Analyzes, researches, and documents issues and adds resolution to knowledge base as input into product development and enhancement cycles. May publish knowledge articles for customers to reference in lieu of logging a help ticket. Issues that are very complex, technical, and require additional debugging are escalated to the product development team KNOWLEDGE, SKILLS, AND ABILITIES: Creatively solves complex tasks by applying judgement to select the best approach to achieve desired outcomes. Understands how function and role contribute to business goals. Collaborates with others both within the discipline and on cross-functional teams. Plans and completes assignments independently with little supervision. EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent with a minimum of 5 years of professional experience OR advanced degree with 3 years of experience required.
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
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