BMC Software Looking for Staff Technical Support Analyst at Pune, Maharashtra Full Time

Country

India

State

Maharashtra

City

Pune

Date Published

22-Nov-2021

Job ID

32335

Travel Amount

up to 10%

Description and Requirements

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and diagnose software issues. May suggest configuration changes to improve product performance and meet customer needs. Analyzes, researches, and documents issues and adds resolution to knowledge base as input into product development and enhancement cycles. May publish knowledge articles for customers to reference in lieu of logging a help ticket. Issues that are very complex, technical, and require additional debugging are escalated to the product development team KNOWLEDGE, SKILLS, AND ABILITIES: Creatively solves complex tasks by applying judgement to select the best approach to achieve desired outcomes. Understands how function and role contribute to business goals. Collaborates with others both within the discipline and on cross-functional teams. Plans and completes assignments independently with little supervision. EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent with a minimum of 5 years of professional experience OR advanced degree with 3 years of experience required.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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