About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.
About Businessline/Function :
ISPL Global Markets Trade Processing Application Support ,The core remit of APS Trade Processing is to support technically and functionally Booking and Operations systems to ensure to operational users stability and STP. The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris, New York, London, Genève, Milan, Hong-Kong, Tokyo) and the APS themselves are located across several sites (Mumbai, Paris, New York).
Job Title:
Support Analyst
Date:
01-Jan-2022
Department:
GMIT APS
Location:
Mumbai
Business Line / Function:
Reports to:
(Direct)
–
Grade:
(if applicable)
(Functional)
–
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
GMIT APS TP- Booking Support – Replacement Position.
Responsibilities :
This is for a Senior Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS
The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software & in-house applications etc..
The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM TP APS domain.
Direct Responsibilities & Contributing Responsibilities
Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
Analyzing/documenting problems, recommending solutions, & initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Technical Competencies:
Databases:
Knowledge on SQL Queries
Knowledge on Troubleshooting
Behavioral Competencies :
Good verbal and written communication skills
Good analytical and problem solving skills
Enthusiastic to work in challenging environment
Ability to communicate with client & users
Specific Qualifications : Graduate degree in Engineering
Bachelors or equivalent degree
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Adaptability
Client focused
Communication skills – oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to anticipate business / strategic evolution
Ability to manage / facilitate a meeting, seminar, committee, training…
Ability to develop and adapt a process
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
NA
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