About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
The Network Infrastructure and Telecom team is responsible for supervising, monitoring and developing the Networks, Infrastructure and Telecommunication of the regional Hub of BNP Paribas in the India region, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Telecom Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.
Job Title:
Voice Engineer L2
Department:
ITIP – Network & DC
Business Line / Function:
ITIP
Grade:
(if applicable)
Team Lead / Senior Associate
Number of Direct Reports:
NA
POSITION PURPOSE
The main activities of the Voice Engineer are to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain.
Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.
Responsibilities
DIRECT RESPONSIBILITIES
Voice incident troubleshooting and escalation to L3
BAU support operations in Voice Domain
Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
Obsolesce Management
Vulnerability Management and finding remediation
Coordinates with onshore teams; interface with vendors and partners for issue resolution.
Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
Proposes solution alternatives, provide impact analysis for any technical changes.
Translates high level objectives into low level work modules and tasks.
Performs requirements gathering and design
ITIL and Change Management experience
TECHNICAL & BEHAVIORAL COMPETENCIES
Minimum of 5 years’ experience covering Voice technologies
Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
Strong knowledge of Video Servers (VCS, Expressway)
Strong knowledge Video devices (SX-20, Cisco kit)
Knowledge of IPC Unigy, Verba and Nice NTR recording
Technical knowledge of Network and Telecom infrastructure.
Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.
ITIL and Change Management experience
CONTRIBUTING RESPONSIBILITIES
SOP creation, OPC, other business supporting documentation
Supporting IPC Unigy, Verba and Nice NTR recording
Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark
SPECIFIC QUALIFICATIONS (IF REQUIRED)
B.E or Equivalent
CCNA (Voice), CCNP (Voice)
ITIL V3 Foundation desirable
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills – oral & written
Creativity & Innovation / Problem solving
Ability to deliver / Results driven
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to understand, explain and support change
Ability to manage a project
Ability to set up relevant performance indicators
Ability to develop and adapt a process
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
PRIMARY LOCATION
IN-TN-Chennai
JOB TYPE
Standard / Permanent
JOB
INFORMATION TECHNOLOGY
EDUCATION LEVEL
Bachelor Degree or equivalent (>= 3 years)
EXPERIENCE LEVEL
At least 5 years
SCHEDULE
Full-time
REFERENCE
IT 001714
APPLY
(REF: IT 001714)
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